WARNING
Mountaineering, climbing, mountaineering, canyoning, caving, and ski touring are inherently dangerous and high-risk sports. The natural environment in which they are practiced is changing and unsafe, so their practice requires prior acceptance of this fact. Safety, progression, and descent techniques are intended to minimize the chances of an accident. However, since complete safety does not exist in the practice of these sports and the residual risk remains considerable, Yurok will not be responsible for any conditions that may arise from the practice of these sports, even if they have been performed correctly.
APPLICABLE REGULATIONS
These general conditions are subject to the provisions of Law 7/1998, of April 13, on general contracting conditions, Royal Decree 1906/1999 of December 17, 1999, regulating telephone or electronic contracting with general conditions, Law 26/1984 of July 19, on the general protection of consumers and users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996 of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
PURPOSE
These general conditions are intended for the rental of mountain guide services. These services will be provided through the organization of excursions, expeditions, and training courses, both within and outside Spain.
ACCEPTANCE OF TERMS AND CONDITIONS
The contracting of the services provided herein necessarily requires the full and unreserved acceptance of each and every one of the general terms and conditions.
By accepting this contract, you declare that you are of legal age and have the legal capacity established by the legislation of your country of nationality.
If you are acting on behalf of a legal entity, by accepting these general terms and conditions, you declare that you have the appropriate powers of representation.
In this type of program, participants must be in a physical and technical condition that allows them to progress independently under the supervision and safety of the guide. In order to assess your capabilities, it is necessary to carefully read the technical sheets and make any inquiries deemed necessary to identify the level required for the program or activity. On-site, the guide may modify the program depending on weather and mountain conditions to ensure safety. Likewise, if the participants' level is not suitable for the activity, the guide will modify it to suit their level. All professionals are duly qualified to conduct these programs and have the company's Public Liability insurance.
RESERVATIONS
Reservations must be made at least one day in advance of the activity start date, provided there are places available. The advance payment indicated in each program must be paid by bank transfer, card, or cash. Cash payments can only be made at our center in Alcorcón. An activity is considered reserved from the moment the payment indicated in each program is received.
Once payment has been made, proof of payment will be sent upon request and must be presented to the guide at the start of the activity, even if informed of this.
PRICES
Activity prices include VAT. Everything included in the price will be specified in each activity or program listing.
In the event that the scheduled activity is extended due to weather or force majeure, all expenses will be borne by the client.
In the event of special offers on the website, they will be valid solely for the duration of the visit.
PAYMENT METHODS
Bank transfer to the name of: Centro de Formación de Escalada S.L. Bank account number (IBAN): ES78 0075 0279 2706 0705 0284
By credit card using the secure payment platform available on our website.
Cash is only accepted at our center in Alcorcón.
ACTIVITY CANCELLATION
All activities require a minimum group size. If the minimum group size is not met, Yurok reserves the right to cancel the activity and reschedule it for another date. In this case, the client has the right to request a refund or change the date.
To refund a reservation due to not meeting the minimum group size, please email us at reservas@yurok.es, indicating the reservation number and providing an account number for the transfer. All refunds cost €1 per person. For example, if the reservation was made for three people, the refund will cost €3, and the amount paid will be refunded less the €3 cancellation fee.
Yurok reserves the right to cancel an activity on the day of the activity due to force majeure or imminent danger due to weather conditions. The client may also participate in the same or a similar activity on another date.
Yurok reserves the right to cancel the activity for clients who lack the necessary capacity to undertake certain activities or due to dangerous or violent behavior. In the first case, an activity appropriate to their ability will be sought, and in the second and third cases, the activity will be suspended, and the client will not be entitled to a refund of the activity cost.
CIVIL LIABILITY INSURANCE
AXA SEGUROS with Policy No.: 84264340
ACCIDENT INSURANCE
Prebal Seguros Policy No. 4020007299-0
APPLICABLE LAW AND COMPETENT JURISDICTION
The parties acknowledge that the law applicable to this contract will be Spanish law. The parties also agree to submit to the courts and tribunals of Madrid for the resolution of any controversy, conflict, or claim arising from this contract, as this is the place where the contract was signed, expressly waiving any other jurisdiction to which they may be entitled.
NOTIFICATIONS
All notifications, requests, petitions, and other communications to be made by the parties in relation to these General Conditions must be made in writing and will be deemed to have been duly made when delivered by hand, or sent by regular mail to the other party's address or email address, or to any other address or email address that each party may indicate to the other for these purposes.
