Ficha de Actividad

ACTIVITY TERMS AND CONDITIONS

WARNING

Mountaineering, climbing, alpinism, canyoning, caving, and ski mountaineering are high-risk and inherently dangerous sports. The natural environment where these activities take place is constantly changing and unstable, and therefore, engaging in them implies prior acceptance of this fact. Safety, progression, and descent techniques aim to minimize the risk of accidents. However, since complete safety does not exist in these sports and residual risk remains significant, Yurok accepts no responsibility for any outcomes that may result from practicing these activities, even if performed correctly.

APPLICABLE REGULATIONS

These general conditions are subject to the provisions of Law 7/1998 of April 13 on General Contracting Conditions, Royal Decree 1906/1999 of December 17 on Telephone or Electronic Contracting, Law 26/1984 of July 19 on Consumer Protection, Organic Law 15/1999 of December 13 on Personal Data Protection, Law 7/1996 of January 15 on Retail Commerce Regulation, and Law 34/2002 of July 11 on Information Society Services and E-commerce.

OBJECTIVE

These general conditions regulate the provision of mountain guide services. These services include organizing excursions, expeditions, and training courses both within Spain and abroad.

ACCEPTANCE OF CONDITIONS

Booking any of the services offered herein implies full and unconditional acceptance of these general terms and conditions.

By accepting this contract, you declare that you are of legal age and have the legal capacity according to the laws of your country of origin.

If acting on behalf of a legal entity, your acceptance of these general terms confirms that you have the proper legal authority.

Participants must possess the physical and technical abilities required to progress autonomously under the guide’s supervision. To assess your suitability, it is essential to read the technical sheets and make any necessary inquiries to understand the required level for the activity or program.

On-site, the guide may modify the program depending on weather and mountain conditions to ensure safety. Likewise, if the participants' level does not match the activity's requirements, the guide will adapt the program accordingly. All professionals are fully certified and covered by the company’s civil liability insurance.

Participants agree to follow the guide’s instructions. Failure to comply releases both the guide and the organization from any resulting liability, and may lead to expulsion from the activity or its cancellation without refund.

RIGHT OF ADMISSION

The organization and, where applicable, the guide reserve the right to refuse participation to anyone not deemed physically, mentally, or technically fit.

Participants who fail to arrive on time will not be allowed to join the activity.

BOOKINGS

Bookings must be made at least one day in advance, subject to availability. An initial deposit is required, as indicated for each program, and payment can be made via bank transfer, credit card, or cash (only at the Alcorcón center). A booking is confirmed once the required payment has been received.

A receipt will be issued after payment and must be presented to the guide at the start of the activity if requested.

PRICES

Activity prices include VAT. Each activity or program sheet will detail what is included.

If the activity is extended due to weather or force majeure, all additional costs will be borne by the client.

Special offers posted on the website will only remain valid while they are published there.

PAYMENT METHODS

• Bank transfer: Centro de Formación de Escalada S.L.
  IBAN: ES78 0075 0279 2706 0705 0284

• Credit card: via the secure payment platform on our website.

• Cash: only at our Alcorcón center.

CANCELLATION POLICY

Yurok reserves the right to cancel any activity due to force majeure or imminent danger caused by weather. It also reserves this right in case there is insufficient demand to form a group. In both cases, the client may choose another activity of similar characteristics.

If the activity is canceled on the same day due to weather, clients will be entitled to reschedule the activity for another date with similar characteristics.

Yurok may cancel the activity for participants who lack the required capabilities or display dangerous or violent behavior. In the first case, an alternative suitable activity will be proposed; in the latter two, the activity will be suspended with no refund.

• If the client cancels more than three weeks before the activity, they are entitled to a 100% refund minus €5 for admin fees.

• If canceled between three weeks and four days before, a 30% refund will be given.

• If canceled between four and two days before, only 20% will be refunded.

• If canceled within 2 days before or during the activity, no refund will be given.

GUIDE RESPONSIBILITY

All Yurok activities are led by official Yurok guides.

The guide is ultimately responsible for the activity and will make decisions to ensure its safe and efficient execution, based on weather conditions and participants’ physical and mental condition.

Participants must follow the guide’s instructions. Failure to do so absolves both the guide and the organization of any liability and may result in the participant’s expulsion or the suspension of the activity, with no right to a refund.

CIVIL LIABILITY INSURANCE

AXA SEGUROS – Policy No. 84264340

ACCIDENT INSURANCE

Prebal Seguros – Policy No. 4020007299-0

GOVERNING LAW AND JURISDICTION

Both parties agree that Spanish law applies to this contract. Any disputes or claims arising from this contract will be submitted to the courts and tribunals of Madrid, expressly waiving any other jurisdiction.

NOTIFICATIONS

All communications regarding these General Conditions must be made in writing and will be considered valid when delivered in person, by regular mail, or by email to the designated address of either party.

ADDITIONAL PROVISIONS

Yurok may modify, develop, or update these General Conditions and any annexes. These changes take effect immediately upon publication on-site or on the website. In case of discrepancies, the latest version will prevail.

SENSITIVE DATA

Basic data protection information:
CENTRO DE FORMACIÓN DE ESCALADA, S.L. processes the information you provide to deliver the requested service. This may involve handling sensitive data, such as health or biometric information. Such processing may include the use, storage, access, or management of this information. Additionally, your personal data may be used for billing purposes and to comply with legal obligations, based on contract execution and your consent.

Personal data, including sensitive data, will be stored for the legally required period and as needed to provide the requested service, in compliance with the GDPR 2016/679 and current health legislation. Data may be shared with third parties if necessary for the service or required by law. All personnel accessing this data are bound by confidentiality obligations.

You have the right to confirm whether Yurok is processing your data, and to exercise your rights to access, modify, restrict, or delete it.

Data Controller:
CENTRO DE FORMACIÓN DE ESCALADA, S.L. – B88075577
Address: C/ Aeronáutica, 31, 28923 Alcorcón (Madrid)
Phone: 911 730 426

PERSONAL DATA PROTECTION

We use the data you provide to deliver the requested service. Data will be stored as long as the business relationship remains or as legally required. Your data will not be shared with third parties unless legally obligated.

You have the right to know if CENTRO DE FORMACIÓN DE ESCALADA, S.L. is processing your personal data and to access, rectify, or delete it if it is no longer necessary.

More information: https://www.yurok.es